Refund & Return Policy

    Refund & Return Policy

    This policy is kept under continuous review. The latest published version on this page always supersedes any earlier copy.

    1. Return Eligibility

    Products may be returned within 7 days of delivery if they meet the following conditions:

    • The product is unused, unopened, and in its original packaging
    • The product was received in a damaged or defective condition
    • The wrong product was delivered

    2. Non-Returnable Items

    • Opened personal care and hygiene products (for safety reasons)
    • Products purchased during flash sales or with special discount codes (unless defective)
    • Free gifts or promotional items

    3. How to Initiate a Return

    1. Log in to your account and go to My Orders
    2. Select the order and click "Request Return"
    3. Provide photos and a reason for the return
    4. Our team will review and approve within 24-48 hours
    5. A pickup will be arranged at no extra cost

    4. Refund Processing

    Once we receive the returned product and verify its condition:

    • Wallet Credit: Instant — refund added to your AYU-SMART wallet
    • Original Payment Method: 5-7 business days for UPI/bank transfers
    • Cash on Delivery orders: Refund via UPI or bank transfer (KYC required)

    5. Damaged or Wrong Product

    If you receive a damaged or incorrect product, contact us within 48 hours with photos. We will ship a replacement immediately or process a full refund — your choice.

    6. Cancellation Before Dispatch

    Orders can be cancelled before dispatch from your dashboard. Full refund will be processed within 24 hours to your original payment method.

    7. Contact for Refund Issues

    Refunds: refunds@ayusmart.in · Returns: returns@ayusmart.in · Payments: payments@ayusmart.in · WhatsApp: +91 7795317544