Question 1

What is the 'Buy 1 Get 1 Free' model?

Accepted Answer

As a founding member, when you add any two products to your cart, the second item (of equal or lesser value) is absolutely FREE. This applies across all categories. Mix and match as you like!

Question 2

When do my BOGO Rewards get credited?

Accepted Answer

Every purchase value returns as BOGO Rewards to your account automatically after the order is delivered and the 7-day return window closes. These rewards can be used for even more savings on future orders.

Question 3

Is the reward the full purchase amount?

Accepted Answer

Yes — 100% of the value you paid is credited back as rewards over time. Your dashboard's reward ledger shows the release schedule.

Question 4

Can I withdraw rewards as cash?

Accepted Answer

Rewards are redeemable against future wellness orders on AYU-SMART and cannot be withdrawn as cash. Affiliate commissions, however, are withdrawable to your bank.

Question 5

Is there a cap on how many free items I can get?

Accepted Answer

No! Buy 1 get 1, Buy 2 get 2, Buy 10 get 10 — the offer scales with your wellness needs during the founding period.

Question 6

What happens if I return an item?

Accepted Answer

If an item from a BOGO pair is returned, the corresponding refund and reward adjustments are processed as per the programme T&C.

Question 7

What are the different ledgers in my wallet?

Accepted Answer

Your wallet has three ledgers: (1) Purchase Cashback — earned from your own orders, redeemable only on future purchases. (2) Affiliate Commissions — earned from referrals, withdrawable after KYC. (3) Share Rewards — earned from social sharing, withdrawable with daily caps.

Question 8

Can I transfer wallet balance to another user?

Accepted Answer

Yes — Peer-to-Peer (P2P) wallet transfers are supported with a limit of 5 transfers per day to prevent misuse. Both sender and receiver must be KYC-verified.

Question 9

What is the minimum withdrawal amount?

Accepted Answer

₹500. Withdrawals are processed via UPI or bank transfer within 3–5 business days through Razorpay Payouts.

Question 10

Why was my withdrawal flagged?

Accepted Answer

Our fraud-prevention system flags withdrawals when unusual activity is detected (e.g. IP anomalies, sudden share-reward spikes, KYC mismatches). Flagged withdrawals undergo manual review within 48 hours.

Question 11

What's the difference between AYU-SMART and Care & Cure Ayurlabs?

Accepted Answer

Care & Cure Ayurlabs is the parent brand and B2B/wholesale entity. AYU-SMART (ayusmart.in) is the consumer-facing e-commerce store and the single official website for both. Both share the same products, quality standards, and team.

Question 12

What is Care & Cure Ayurlabs?

Accepted Answer

Care & Cure Ayurlabs is a pharma tech company behind AYU-SMART. It brings the ultimate Ayurvedic medicines and cosmetics for mankind in the most affordable and convenient way.

Question 13

Where is the company based?

Accepted Answer

Bhubaneswar, Odisha, India. Customer support is available via +91 7795317544 and care@ayusmart.in (or info@ayusmart.in for general enquiries).

Question 14

Who can become a B2B partner?

Accepted Answer

Distributors, retailers, clinics, Ayurvedic pharmacies, gyms, wellness centres, and clinics across India can apply. Approval depends on GST registration, location, and business volume.

Question 15

What partnership models are offered?

Accepted Answer

We offer Distributor (territory-based), Stockist (city-based), Clinic Partner (recommendation-based), and White/Private-Label arrangements. Specific terms are shared during one-on-one onboarding.

Question 16

Is there a B2B login portal?

Accepted Answer

Yes. Approved partners receive credentials to access the dedicated B2B portal with tiered pricing, bulk-order placement, and real-time stock visibility. Login is at /b2b.

Question 17

Why aren't B2B prices shown publicly?

Accepted Answer

Wholesale economics are confidential and shared only with onboarded partners after they sign an NDA. Public pricing reflects MRP-driven retail pricing only.

Question 18

What documents are accepted for KYC?

Accepted Answer

Aadhaar (front + back) and PAN card are mandatory. Optional: GST certificate (for affiliates running a business). All documents are encrypted and accessed only by authorised verification staff.

Question 19

How long does KYC verification take?

Accepted Answer

Most KYC submissions are reviewed within 24 working hours. You'll receive an in-app notification and email once approved or if additional information is needed.

Question 20

Why is KYC required for affiliate withdrawals?

Accepted Answer

KYC is mandated under Indian financial-payout regulations and helps us prevent fraud, identity theft, and money-laundering. Without verified KYC, payouts via UPI/bank transfer cannot be processed.

Question 21

What login methods are supported?

Accepted Answer

Email + password, Google Sign-In, and Apple Sign-In. Facebook login is not supported. Passwords are securely hashed; B2B accounts use server-side Bcrypt with a 15-minute lockout after 5 failed attempts.

Question 22

What is the Dosha Quiz?

Accepted Answer

A 10-question Ayurvedic Prakriti assessment that classifies your body-mind constitution as Vata, Pitta, or Kapha (or a combination). Results power personalised product and lifestyle suggestions.

Question 23

What is the Herb Encyclopedia?

Accepted Answer

A free, searchable reference of our growing library of Ayurvedic herbs with their botanical names, doshic effects, traditional uses, dosage forms, and modern research notes — designed for educational use.

Question 24

How does the AI Consultation differ from a real doctor?

Accepted Answer

Our AI consultation provides general Ayurvedic wellness guidance based on your inputs and is intended for educational use only. For diagnosis, prescriptions, or chronic-disease management, please consult a registered Ayurvedic or allopathic physician.

Question 25

Who can apply for the internship program?

Accepted Answer

College students, fresh graduates, and career-switchers across India. Roles span marketing, content, sales, social media, design, and operations. PPO (Pre-Placement Offer) opportunities are available for top performers.

Question 26

What commission rates do interns/affiliates earn?

Accepted Answer

Affiliates earn tier-based commissions (Bronze → Platinum) on referred sales — typically 10–20% depending on tier and product category. Interns also receive a fixed monthly stipend during their tenure.

Question 27

Can homemakers and retirees join the affiliate program?

Accepted Answer

Absolutely — our Earn With Us hub is specifically designed for homemakers, retirees, students, and anyone seeking flexible work-from-home income with no joining fee or targets.

Question 28

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can pay via UPI, bank transfer, credit/debit cards, or cash on delivery.

Question 29

Can I modify or cancel my order?

Accepted Answer

Yes, you can cancel before dispatch from your Dashboard → My Orders. Once shipped, cancellation is not possible, but you can initiate a return within 7 days of delivery.

Question 30

Is there a minimum order value?

Accepted Answer

No minimum order value. However, orders above ₹499 qualify for free shipping across India.

Question 31

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, COD is available for orders up to ₹5,000 across all serviceable pin codes in India.

Question 32

Can I reorder a previous order?

Accepted Answer

Yes! Visit Dashboard → My Orders, find a past order and click 'Reorder'. All items will be added to your cart automatically.

Question 33

How do I apply a coupon code?

Accepted Answer

On the checkout page, enter your coupon code in the 'Apply Coupon' field. The discount will be applied immediately to your order total.

Question 34

Can I order products as a gift?

Accepted Answer

Yes! During checkout, you can add a gift message and enter a different shipping address for the recipient.

Question 35

What happens if an item is out of stock?

Accepted Answer

Out-of-stock items show a 'Notify Me' button. You'll receive an email and notification as soon as the product is restocked.

Question 36

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Metro cities may receive orders in 3-5 days. Remote areas may take up to 10 days.

Question 37

Do you ship internationally?

Accepted Answer

We currently ship only within India. International shipping is on our roadmap — join the newsletter to be notified when it goes live.

Question 38

How can I track my order?

Accepted Answer

Visit the Track Order page and enter your order number to see real-time status updates including dispatch, in-transit, and delivery confirmations.

Question 39

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours with photos of the damaged product. We will send a replacement or process a full refund at no extra cost.

Question 40

Do you offer express delivery?

Accepted Answer

Express delivery (1-2 business days) is available for select metro cities at an additional charge of ₹99, shown at checkout.

Question 41

Can I change my delivery address after placing an order?

Accepted Answer

Address changes are possible only before the order is dispatched. Contact support immediately via WhatsApp or the Contact Us page.

Question 42

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), net banking, debit/credit cards, and Cash on Delivery, all powered by Razorpay.

Question 43

How do refunds work?

Accepted Answer

Refunds for returned products are processed within 5-7 business days to your original payment method. Wallet credits are instant.

Question 44

Can I use my wallet balance for purchases?

Accepted Answer

Yes! Your cashback and affiliate earnings accumulate in your wallet and can be applied at checkout for instant discounts.

Question 45

Do you provide GST invoices?

Accepted Answer

Yes, GST-compliant invoices are auto-generated for every order and available in your Dashboard → Order Details.

Question 46

Is online payment secure?

Accepted Answer

Absolutely. All transactions are processed through Razorpay's PCI-DSS compliant gateway with 256-bit SSL encryption.

Question 47

Can I get a partial refund?

Accepted Answer

Yes, if you return only some items from a multi-item order, you'll receive a proportional refund for the returned items.

Question 48

Are your products safe and certified?

Accepted Answer

All products go through strict quality checks, trusted documentation, and compliance-focused review before they reach customers.

Question 49

Can I use Ayurvedic products with allopathic medicine?

Accepted Answer

We recommend consulting your healthcare provider before combining treatments. Our AI consultation can offer general guidance but is not a substitute for professional medical advice.

Question 50

Do your products have side effects?

Accepted Answer

Our products are formulated from natural ingredients with minimal side effects. However, individual reactions may vary. Always check the ingredient list for allergens.

Question 51

How should I store Ayurvedic products?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Keep containers tightly sealed. Check individual product labels for specific storage instructions.

Question 52

What is the shelf life of your products?

Accepted Answer

Most products have a shelf life of 24-36 months from the date of manufacture. The exact expiry date is printed on every product label.

Question 53

Are your products vegan and cruelty-free?

Accepted Answer

Yes, all AYU-SMART products are 100% cruelty-free. Most products are vegan; any exceptions are clearly labelled on the product page.

Question 54

Do you have products for specific health concerns?

Accepted Answer

Yes! Use our AI Health Profile quiz to get personalised product recommendations based on your dosha type, health goals, and lifestyle.

Question 55

How does the affiliate program work?

Accepted Answer

Sign up, get your unique referral link, share it with friends and family. Earn competitive commissions on every successful sale made through your link.

Question 56

When can I withdraw my earnings?

Accepted Answer

You can request a withdrawal once your wallet balance crosses ₹500. Payouts are processed within 3-5 business days via UPI or bank transfer.

Question 57

Is there a joining fee?

Accepted Answer

No! Our affiliate program is completely free to join. Simply create an account, complete KYC verification, and start earning.

Question 58

How do I get my free product?

Accepted Answer

Simply add any two items to your cart. As a founding member, the system automatically makes the item of equal or lesser value absolutely free.

Question 59

What are the affiliate tiers?

Accepted Answer

We have Bronze, Silver, Gold, and Platinum tiers based on accumulated performance. Higher tiers unlock better programme benefits.

Question 60

Can I create my own discount coupons?

Accepted Answer

Eligible affiliates can create personalised discount coupons within admin-approved programme limits and earn referral-based income.

Question 61

How do I track my referral performance?

Accepted Answer

Your Dashboard → Affiliate section shows real-time statistics including clicks, conversions, earnings, and payout history.

Question 62

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page. You'll receive a password reset link via email. The link expires in 1 hour.

Question 63

Is my personal data safe?

Accepted Answer

Yes. We use industry-standard encryption and never sell your data. Read our Privacy Policy for full details on data handling.

Question 64

What is KYC and why do I need it?

Accepted Answer

KYC (Know Your Customer) verification is required for affiliate earnings withdrawal. It helps prevent fraud and ensures secure payouts.

Frequently Asked Questions

BOGO Offer & Membership

Wallet & Withdrawals

Brand & Company

B2B Partnership Deep-Dive

KYC, Login & Security

Dosha, Herbs & AI Wellness

Internship & Earn With Us

Orders & Shopping

Shipping & Delivery

Payments & Refunds

Products & Ayurveda

Earn With Us & Affiliate

Account & Security

Subscriptions & Auto-Reorder

Wishlist & Recommendations

Reviews & Ratings

Loyalty & Rewards

AI Wellness Consultation

B2B & Wholesale

Flash Sales & Offers

Blog & Content

General & Platform

Product Guide (26 products)

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